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Custora

AI for product discovery and customer support in ecommerce

Custora is an AI engine that reads your full product catalog, answers customer questions in natural language, and routes harder cases to your support team. Connects directly to Magento, Adobe Commerce, Shopify, WooCommerce, BigCommerce, Omnium, and Medusa. Cuts repetitive support work, improves product discovery, and goes live in seven days.

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What Custora does

Custora is a unified AI engine for ecommerce. It reads your full product catalog and store knowledge, answers customer questions in natural language, surfaces the right products for vague or intent-driven queries, and routes harder cases to your support team when needed.

Unlike generic chatbots, Custora is grounded in your actual store data: titles, attributes, variants, descriptions, stock, policies, sizing, returns. Answers come from your catalog, not a generic model guess.

What Custora handles end-to-end

Intent-driven product discovery, with typo and synonym tolerance
Natural-language customer support answers, drawn from your store data
Order status, order updates, and cancellations
Newsletter subscriptions and lead capture
Routing complex cases to a human support agent with full conversation context
Custom workflow automation for store-specific flows

Custora AI chat on babycare.no recommending baby-proofing products for a crawling infant

Integrations

Native connectors for Adobe Commerce, Magento 2, Shopify, WooCommerce, BigCommerce, Omnium, Medusa.js, and Zendesk. New platform later? Custora moves with you, no retraining required.

How it differs from a generic chatbot

Full product-catalog understanding, not just a knowledge-base lookup
Real natural-language matching (typos, synonyms, long questions, follow-ups)
Search + chat in one system, sharing the same store context
Custom workflow actions, not just response generation
Human handover with conversation history intact

Pricing

One plan, transparent setup

Monthly subscription covers the AI engine, all features, and integrations. Setup is billed separately on actual hours so you only pay for what your store needs.

€499/month

Billed monthly. Cancel anytime.

1,000 AI conversations
All features unlocked
Automatic data syncing

FAQ

Common questions about Custora

Does Custora work with my ecommerce platform?
Native connectors for Shopify, Magento 2, Adobe Commerce, WooCommerce, BigCommerce, Omnium, and Medusa.js. If your platform is not listed, we can connect through API.
How does Custora understand my products?
Custora reads your full product catalog: titles, attributes, tags, variants, descriptions, and builds an internal model of every product. Recommendations and answers come from your data, not a generic LLM guess.

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24h: Response time
30 min: Intro call
3: Nordic offices

Smart routing to human support

Setup from 10 hours of implementation work

Custom workflows quoted separately

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What happens if Custora does not know the answer?

It asks clarifying questions or hands the conversation over to your support team with the conversation history intact. Customers never hit dead ends.

Will Custora replace my support team?

No. Custora reduces repetitive tickets so the team can focus on complex, high-value cases. Most stores see a 30-40% reduction in manual workload.

How long does setup take?

Most stores go live in seven days. We handle onboarding, data syncing, integrations, and testing. No downtime on your store.

Does Custora increase conversion rates?

Smarter product discovery and faster support typically lead to higher conversion and lower abandonment. Most customers see improvements in the first weeks.

What if I switch ecommerce platform later?

Custora adapts. Switching platform does not require retraining, reinstalling, or manual migration; you just connect the new system.

Can Custora be customised for our specific needs?

Yes. Workflows, actions, integrations, and AI behaviour can all be customised. From custom order flows to tailored product logic, anything specific to your store can be built.

Is setup included in the monthly price?

Setup is billed separately. On average, a store goes live with 10 hours of implementation work (catalog sync, integrations, configuration). Custom workflows or deeper integrations are quoted before we start.

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Commerce, applications, and integrations - built together.

We design, build, and run commerce platforms, custom applications, and integrations for online businesses across the Nordics. Senior people stay close to the work, from first decision to long-term support.

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