Custora
Custora is an AI engine that reads your full product catalog, answers customer questions in natural language, and routes harder cases to your support team. Connects directly to Magento, Adobe Commerce, Shopify, WooCommerce, BigCommerce, Omnium, and Medusa. Cuts repetitive support work, improves product discovery, and goes live in seven days.
What Custora does
Custora is a unified AI engine for ecommerce. It reads your full product catalog and store knowledge, answers customer questions in natural language, surfaces the right products for vague or intent-driven queries, and routes harder cases to your support team when needed.
Unlike generic chatbots, Custora is grounded in your actual store data: titles, attributes, variants, descriptions, stock, policies, sizing, returns. Answers come from your catalog, not a generic model guess.
Integrations
Native connectors for Adobe Commerce, Magento 2, Shopify, WooCommerce, BigCommerce, Omnium, Medusa.js, and Zendesk. New platform later? Custora moves with you, no retraining required.
How it differs from a generic chatbot
- Full product-catalog understanding, not just a knowledge-base lookup
- Real natural-language matching (typos, synonyms, long questions, follow-ups)
- Search + chat in one system, sharing the same store context
- Custom workflow actions, not just response generation
- Human handover with conversation history intact
One plan, transparent setup
Monthly subscription covers the AI engine, all features, and integrations. Setup is billed separately on actual hours so you only pay for what your store needs.
- 1,000 AI conversations
- All features unlocked
- Automatic data syncing
Common questions about Custora
Does Custora work with my ecommerce platform?
Native connectors for Shopify, Magento 2, Adobe Commerce, WooCommerce, BigCommerce, Omnium, and Medusa.js. If your platform is not listed, we can connect through API.
How does Custora understand my products?
Custora reads your full product catalog: titles, attributes, tags, variants, descriptions, and builds an internal model of every product. Recommendations and answers come from your data, not a generic LLM guess.