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What's included

How our support works.

  1. 01

    Availability with response time.

    A defined response SLA, direct contact with the engineers who know your store. No triage queue between the question and the person who can answer it.

  2. 02

    Hour bank for the routine.

    Monthly bundle of hours covers questions, small changes, and integration debugging. Spillover bills at our standard hourly rate, reported monthly.

  3. 03

    Same team, same context.

    Support is staffed by people who already work on your store. They know the integrations, the customisations, the operational quirks. No re-explaining.

  4. 04

    Bigger work gets scoped.

Alexander Fundin

“We care about what happens after launch, because that is where commerce systems prove whether they actually work.”

Alexander Fundin
Co-founder & CEO, Bluemint
Let's talk

Build something that keeps working

We respond within one business day. Most projects start with a short call with Alex to understand your business, your current setup, and where Bluemint can be useful.

Book a call with Alex

When an inquiry turns into something larger, we scope it as a project (or quote from your hour bank) rather than letting hours quietly disappear.

Pricing
Support retainer
From €1,500/month
  • ✓10 hours per month for support requests and small changes
  • ✓Business-hours response within 2 working hours
  • ✓Direct contact with the team that knows your store
  • ✓Monthly reporting on usage and recommendations
FAQ

Common questions.

  • What's covered by the monthly fee?

    Availability with a defined response time, a bundle of hours for handling support requests and small changes, monthly check-ins, and direct access to the engineers who know your store.

  • What happens when we use up our hours?

    Spillover bills at our standard hourly rate, with usage reported each month. If you consistently exceed the bundle we will suggest a higher tier. Paying overage every month is more expensive than upgrading.

Send a message
24h
Response time
30 min
Intro call
3
Nordic offices
Talk to us

Pricing varies with response SLA and on-call requirements. Get in touch and we will quote for your shape of work.

How fast do you respond?

Within 2 working hours during business hours by default. We can agree on tighter SLAs (24/7 on-call) for stores where downtime has real revenue impact. That is a separate arrangement.

  • Can support cover Magento, Akeneo, and WordPress together?

    Yes. Most clients have us supporting multiple systems. Hours pool across the platforms, so a slow week on Magento can cover a busy week on Akeneo.

  • What's the minimum commitment?

    Three months to get past the ramp-up. After that, month-to-month with 30 days notice.

    1. ←
    2. Services
    3. /
    4. Support & maintenance
    5. /
    6. Support

    Support when you need it.

    A monthly retainer covers availability, response, and a bundle of hours for the small stuff. The same team that knows your store, not a generic helpdesk.

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    Commerce, applications, and integrations - built together.

    We design, build, and run commerce platforms, custom applications, and integrations for online businesses across the Nordics. Senior people stay close to the work, from first decision to long-term support.

    Platforms we work with
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